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Priority of Repairs

Priority One – Emergency Repairs (24 hours)

Any repairs required in order to avoid a danger to health, risk to the safety of Residents or serious damage to buildings or internal contents – within 24 hours of report of defect. In circumstances where this is not practicable, managers will make best temporary arrangements.

Examples include:

  • Damage that puts people or building at serious risk
  • Fire alarm system not working
  • Total loss of heating in winter months
  • Total loss of gas supply
  • Total loss of electrical power
  • Loss of water supply or a burst water main
  • Serious water leaks/flooding
  • Insecure outside doors or windows
  • Blocked or leaking foul drain or soil stack
  • Blocked or no-flushing toilet* (if the only toilet in the property)

*Please note that blockages caused by tenants are not included and should be dealt with by tenants.

Priority Two – Urgent Repairs (3 days)

Repairs to defects, which materially affect the comfort or convenience of the residents -within three working days of report of defect.

Examples include:

  • Blocked drains, sinks, basins and toilets* (where there is another one working in the property).
  • Total loss of hot water in summer months (except vulnerable households)
  • Minor plumbing leaks
  • Minor electrical faults
  • Defective flooring or stair treads if causing trip hazard

*Please note that blockages caused by tenants are not included and should be dealt with by tenants.

Priority Three – Non urgent day-to-day repairs (30 days)

Reactive repairs not falling within the above categories – within 30 working days of report of defect.

Examples include:

  • General joinery repairs, for example easing/adjusting doors and windows
  • Non-urgent electrical work not listed above

Testimonials

" Always very friendly when I go into the Office. Although they must have hundreds of landlords and tenants, they always address me by name. "

Marian Woolhouse

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" Whenever there has been a problem or something needed doing, all the staff of Strats have always been friendly and accommodating. "

Andrea Ezekiel

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" Proactive and Highly Professional Agent. Always honouring their commitments "

Louis Michael

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" The service over the years has been first class "

Mr & Mrs Tucker

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" “I have been both the lettings and sales departments at Strats for a number of years in Hatfield. My lettings for all of my properties have always gone smoothly and swiftly and dealt with very professionally...."

Mr A Mouzoure

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