Tenant’s Responsibilities for Maintenance
As a tenant, you have to use your home in a responsible way.
This includes keeping it reasonably clean, not damaging the property and ensuring that your guests don't either.
Carrying out minor maintenance, for example checking smoke alarm batteries.
Using the heating properly and ensuring flues or vents are unblocked.
Check your tenancy agreement to see if you are responsible for keeping the garden tidy or sharing in the cleaning of communal stairways and halls.
Regardless of your agreement, your landlord is always responsible for major repairs and gas safety.
Damage to the property or the furniture, even if it's accidental, will probably be the tenants responsibility.
This is not the same as causing fair wear and tear to your home, which you should not have to pay for.
It is wise to consider taking out contents insurance.
Tenants are expected to maintain the property by:
- Keeping it clean
- Replacing fire alarm batteries
- Tightening loose screws on doors or cupboards
- Unblocking domestic sink and toilet blockages.
- Keeping vents clear
- Using shower and drying facilities correctly and not allowing condensation to build up mould.
- Using heating and appliances correctly
It is also the tenants responsibility to inform the landlord or letting agent in a timely fashion should repairs or maintenance be required, in order to prevent inflating repair costs and increasing damage.
Landlord Maintenance Responsibilities are categorised into Emergency, Urgent and Non-Urgent. Please read Priority of Repairs for a full breakdown and timescale of completion requirements.
Please see below for advice on what to do if things do go wrong.
What to do if you notice a water leak.
If the leak is from the plumbing/heating system, please contact us immediately on 01707 265049
Turn off your stop tap which is normally found under the kitchen sink then drain the system by turning on the kitchen taps. Try and catch as much water as you can in buckets to prevent further damage.
If water is dripping from upstairs do not turn on lights or electrical appliances on the floor below as they could be affected by water seepage. This could be unseen water so the golden rule is if in doubt, don’t turn it on!
Washing machine or dishwasher leaks.
Please switch the machine off and turn the taps at the back of the machine to the off position. Mop up the water and locate where the leak is coming from. If the leak is coming directly from the machine, check and clear filters. If the filters were not blocked, call us.
Please catch as much water as possible in buckets and call us immediately
If you notice water coming up from your basement or drains at the property, please report it at https://www.affinitywater.co.uk/report-a-leak.aspx Please let us know too and confirm that the water company is attending.
Please unplug electrical appliances and check your fuse box trip switches, Reset if required. If power is not then restored or there were no tripped switches, check to see if your neighbours have electric. If they do not have power, please call UK Power Networks on 0800 028 0247.
If you smell gas CALL THE EMERGENCY GAS LINE IMMEDIATELY ON 0800 111 999
- Opening doors and windows
- Turning the gas off at the meter unless the meter is located in the cellar/basement
- Avoiding the use of any naked flames or electrical switches
The Emergency Gas Line will advise you on any further action you must take.
Firstly, check the water pressure gauge and that the pilot light is on. Combi-boilers provide instant hot water and heating so check that the pressure gauge is between 1 and 1.5. If the water pressure is below 1 then you need to fill the central heating system with more water. Opening the tap connected to the flexible loop pipe below the boiler usually does this but check your boiler manual first. Once you have let some water through, check the gauge and repeat until the correct level is reached. This doesn’t take long so keep checking. If the pilot light is off, follow the instructions on the boiler flap to re-start the pilot light. This may take a few attempts on older boilers.
If this does not work, call us.
If you accidentally lose or misplace your keys or lock yourself out of your property, we keep a spare set at our office which you can collect during office hours. If this happens out of hours or on a Sunday and you urgently need to gain access to your property, you will need to call a locksmith at your own expense.
Please note that spare keys must be replaced at the tenants expense.