Phil Spencer Announces Strats Homes As Top Agent In The Uk For Customer Service

PHIL SPENCER ANNOUNCES STRATS HOMES
AS TOP AGENT IN THE UK
FOR CUSTOMER SERVICE

STRATS HOMES wins awards at the 22^nd annual ESTAS Awards, the most prestigious awards in the UK property sector

The Hatfield based agency Strats Homes received the Gold for Best in County; Best in Postcode award in the Silver for South East Region voted by Landlords at the prestigious ESTAS Customer Service Awards 2025 sponsored by Reapit & PayProp. The winners were announced by the country’s favourite TV property presenter Phil Spencer at the Grosvenor House in London in front of 1,100 of the UK’s top property professionals.

The awards are powered by The ESTAS own customer review platform which recognises the best estate and letting agents for customer service based on service ratings from homemovers who have been through the whole moving experience with an agent. This year’s results were calculated from over 300,000 customer review ratings.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “As someone who’s had the privilege of hosting these Awards for over two decades, I’ve seen first-hand how The ESTAS can truly transform not just businesses—but lives.

What makes these awards so special is simple: they’re based entirely on customer feedback. Real voices. Real experiences. That’s why they carry so much weight. These aren’t just trophies, they’re symbols of trust.”

Estate and letting agents were recognised in regions and counties around the UK.  National Grand Prix Awards were also announced for the Best Single Agent Office in the UK in sales and lettings.

Simon Brown, Founder of The ESTAS said “In a world increasingly obsessed with artificial intelligence and algorithms, it’s easy to forget that the property industry is, and always will be, a people business. Technology may help us streamline processes, crunch data, and even predict the market, but it can’t replace empathy, trust, or the human touch that defines our profession which is what The ESTAS Awards are all about.”

Reapit and Payrop, support The ESTAS as Headline Partners. Neil Cobbold, Commercial Director said “We’re very proud to be returning as the headline partners for The ESTAS. With the property industry facing economic and regulatory challenges, great estate and letting agents are more important than ever. These awards celebrate all that is best about our industry: trust, transparency, and dedication to great customer service. Congratulations to Strats Homes.”

George Doukanaris of Strats Homes said “We are absolutely thrilled to be recognised in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service and this proves we are delivering what we promise.”