Phil Spencer Announces Top Agents For Customer Service In The Uk

Posted on: 3 July 2020

STRATS Homes win awards at The ESTAS, the most prestigious awards in the UK property sector

The Hatfield based agency Strats Homes received the Gold - Best Lettings Agency in South East Region (voted for by tenants);  Silver - Best Lettings Agency in South East Region (voted for by landlords); Gold - Best Lettings Agency in Hertfordshire (voted for by tenants); Gold - Best Lettings Agency in Hertfordshire (voted for by landlords);  Gold - Best Lettings Agency in the UK (voted for by Tenants)  at the prestigious ESTAS Customer Service Awards for 2020 sponsored by Zoopla, the biggest awards in the UK property industry.The winners were announced on You Tube by Phil Spencer in the first ever virtual awards for the property industry.

Now in their 17th year the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This years results were calculated from 45,000 customer reviews.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed viewers “There’s never been a more appropriate time to highlight and celebrate the importance of customer care as agents strive to do the right thing for their clients whilst protecting their businesses & families. The ESTAS are the purest kind of recognition any property firm can receive because its real customer review ratings from real clients that decide the winners.”

Estate and letting agents were recognised in counties and regions around the UK.  National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown Founder of The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual customers – no awards submission, no interviews or presentations -  just the feedback of genuine clients who had experienced a full service from an agent. 17 years and over half a million reviews later The ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer or mortgage broker can win in the property industry.”

Andrew Marshall, Chief Commercial Officer for Zoopla said “We’re proud to mark a decade of support for the ESTAS. While this year’s virtual awards may feel a bit different, their mission is now more important than ever.Let’s shine a light on the agents who’ve been a pillar of support to their customers, as they sell, buy, let and rent at an unprecedented time.We’re also excited to celebrate the very best of a brilliant bunch through our Xcellence award. It recognises agents with a long-standing commitment to exceptional customer experiences.”

George Stratis, manager of Strats Homes said “We are absolutely thrilled to be recognised in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance.  We take our levels of customer service very seriously because we know clients have a choice.  We have always been very proud of the personal service and this proves we are delivering what we promise.”

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